Technical Writer II, Security Jamf in null
Work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics. Ideal candidates are exceptional writers who are analytical, insightful, and passionate about delivering the best product experience.
Responsibilities
- Maintain a deep understanding of Jamf products and their role in making customers successful.
- Maintain a working understanding of all documentation sets, including their purpose, target audience, and overall content.
- Maintain an understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams.
- Work as part of a cross-functional, Agile delivery team to identify, create, and deliver complete, technically accurate content that best meets users’ needs.
- Perform regular duties with independence and increasing pace.
- Keep up with information from Apple about their releases and security news to determine impacts on our products and our users.
- Seek out appropriate advice or expertise when faced with challenging or important decisions.
- Work with guidance when necessary, and make decisions when appropriate for assigned tasks and initiatives.
- Create new content from concept to delivery.
- Use Jira to capture and track work.
- Use Confluence to record research findings and other applicable information.
- Work with technical writers across Agile delivery teams to ensure content fits the Jamf voice and tone and expected level of quality.
- Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines.
- Use our content management systems and solutions to format, compile, and publish content.
- Onboard, educate, and mentor new technical writers as needed.
- Work collaboratively at the technical writer team level to assist and Influence other members.
- Bring forward new and innovative ideas based on areas of expertise.
- Continually demonstrate a mastery of technical writing skills and the overall discipline.
- A minimum of 2 years of experience as a technical writer or communicator in the software industry (Required).
- 1+ years of work experience in the information/cyber security field as a writer (Required).
- Excellent verbal and written communication skills.
- Ability to communicate effectively with all levels of the organization; colocated or working remotely (Required).
- 4 year / Bachelor’s Degree (Technical or Scientific Writing, English, or Cybersecurity preferred).
- A combination of relevant experience and education may be considered.
- Apple or macOS-specific security writing or content experience (Preferred).
- General experience with macOS and iOS platforms (Preferred).
- General experience in an Agile environment (Preferred).
- Working knowledge of DITA XML, and topic-based writing (Preferred).
- Ability to communicate complex technical terms in an easy to understand, non-technical manner.
- Excellent interpersonal and organizational skills.
- Excellent attention to detail.
- Ability to manage multiple competing priorities in a fast-paced, changing environment.
- Ability to succeed while working independently.
- Business-level proficiency in English.
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